Before a BrookHub visit, export three complete months of daily occupancy and revenue by room type. Add a channel summary for the same window and one sample of rate-code definitions. Incomplete weeks create false spikes that waste discovery time.
Name a single owner for channel manager access and a single owner for PMS exports. Split ownership is fine operationally; during discovery, one conversation thread keeps definitions consistent.
If you run multiple properties under one owner, bring a short note on which properties share a rate plan logic. Shared logic lets us sequence commissions without rebuilding the metric dictionary each time.
Print or PDF a copy of last year’s budget assumptions. Occupancy trends are easier to discuss when everyone can see what was hoped for versus what arrived.